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Uniting Staff By means of Digital Recognition


modmed-1ModMed is a fast-growing pc software program firm offering know-how and companies for physicians to greater than 23,000 suppliers. Due to its large development, the employees at ModMed went from 300 workers to greater than 1,500 workers positioned within the U.S. and overseas.

ModMed’s headquarters are positioned in Boca Raton, Florida together with all of its company features together with advertising and marketing, software program engineering, finance and HR. Following the acquisitions, the group all of a sudden discovered it had gathered a big employees of primarily distant staff, so ModMed wished to make sure they delivered a optimistic worker expertise to all their workers and commenced the seek for a digital resolution.

ModMed employees in Boca Raton

Beforehand, the corporate used a handbook recognition program that concerned Google kind nominations, printing out certificates for winners and gathering to learn the popularity aloud. 

As Serena Reno, Individuals Expertise Supervisor at ModMed, described the method:

It was enjoyable, but in addition fairly time-consuming and a really handbook course of. Clearly, that was not scalable and didn’t work as soon as we began to develop by acquisition and workers have been positioned all around the world. 

That’s why when it got here time to replace their worker recognition program, Serena created a system that not solely streamlined worker appreciation for an ever-growing distant employees however one that may set their individuals up for achievement on day one. Working with Reward Gateway, ModMed launched its digital worker recognition program, the “Pulse.”

Discover how to transition your company from manual to digital recognition Learn more

ModMed platform mockup

Combining the ability of recognition and communications in a single place, The Pulse served two vital features that ModMed believed have been very important for worker expertise and retention, and that be simply accessible by its distant workers. The platform first created an attractive type of communication that related workers from throughout the globe with entry to hyperlinks to the corporate mission, imaginative and prescient and values, hyperlinks to generally requested questions, a calendar itemizing firm occasions, and chat rooms for workers to debate issues of curiosity.

Alongside its communications options, The Pulse additionally gives an answer for excellent worker recognition. Following together with the corporate worth of “Align Ardour With Function,” the platform provides workers a number of methods to be appreciated for a job nicely achieved, for lending a serving to hand and for reaching firm milestones. Rewards are introduced within the type of token factors that may be redeemed at your favourite retailer, or on the popularity wall the place others can view and touch upon their friends’ recognitions to additional amplify the second.

ModMed eCards mockup

From its launch in the course of the pandemic, the Pulse was adopted shortly. By means of polls inside the platform, the staff found that workers beloved the brand new hub, and The Pulse has shortly cemented itself because the go-to throughout onboarding and past. 

Because the launch, 97% of their workers have despatched or acquired recognition or each, resulting in greater than 15,000 recognition moments throughout the enterprise, with greater than half of it centered round reward. What’s extra, out of the near $24,000 awards issued, greater than 70% of awards have been redeemed! Learn the complete case examine right here to be taught extra about ModMed’s recognition and communications journey.


Occupied with remodel your recognition technique? Get in contact with us and a member of our staff can stroll you thru how our options can assist your distinctive enterprise objectives.

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