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The best way to Enhance HR Software program Utilization

Whereas corporations are more and more depending on a variety of HR expertise to save lots of time and join with individuals, there’s one problem specifically that frequently comes up on this house – low utilization.

Our purpose is to assist our purchasers develop methods that can help worker engagement each now and sooner or later. It have to be working because the 640+ of our purchasers that launched between 2020 and 2021 noticed a mean improve in utilization of 20% from month one to month 12. So, what are these purchasers doing to drive this success?

I will allow you to in on our secret. Effectively, it is not a lot a secret, as I’ve shared it with a whole lot of our purchasers as a perfect approach to enhance utilization. And that is our 5 As to drive utilization and adoption. 

1. Consciousness
2. Entry
3. Exercise
4. Advocates
5. Analytics

1. Consciousness

 Let’s begin with the primary one – Consciousness. Clearly individuals are extra seemingly to make use of a platform in the event that they find out about it and that is the place your software program launch is so critically essential. When first launching a platform, ensure that to wow your staff and construct pleasure so that you just’re driving utilization from day 1.

Our purchasers speak up this system in conferences, however additionally they work with our design staff to create customized communications so the platform reaches all of their workforce, whether or not they’re hybrid employees, at a desk or working totally remotely. Did you already launch? You possibly can at all times discover new issues to advertise together with your audiences, reminiscent of a seasonal marketing campaign (we regularly see this within the lead as much as the vacations) or for instance, new eCards which have launched alongside a values refresh. Discover a theme or subject to advertise and relaunch the platform with all the passion you may!


Here is an instance of how our shopper Plymouth Neighborhood Properties
promoted the “Jannet” platform previous to launch

2. Entry

The subsequent A stands for Entry – is it simple for them to take part?

We frequently consider Entry as, “going the place your individuals already are.” Are they on their telephones? That’s the place our Join+ app, which mixes the worlds of recognition, reward and communication, is available in. Are they extra prone to join in individual? Recognizing and rewarding by way of an in-person postcard – particularly if these postcards have the power to tie into the web system for monitoring and reward redemption functions, like our on On the Spot rewards that we’ve seen explicit success with within the manufacturing and retail house! 

Our library of integrations are additionally an more and more essential approach to make sure that your HR expertise exists the place individuals already are – no must take extra time to handle consumer lists, and it can save you IT time they’d in any other case spend addressing password points by implementing SSO, what we name single-sign on.

Learn more about our full suite of integrations at Reward Gateway Visit library

3. Exercise

Subsequent, our purchasers give attention to their Exercise – is the knowledge that you just’re posting participating and dynamic? 

Easy ideas like utilizing the AVI methodology for strategically recognizing can enhance the standard of the popularity tales which can be posted. In case your recognition consists of reference to the influence the individual’s actions had, for instance, it’s extra seemingly that a variety of individuals will return to the system over time. 

AVI method table

Moreover, our Implementation and Consumer Success groups work with purchasers to get the fitting individuals posting to supply probably the most worth – metrics like these present which posts get probably the most traction and permit purchasers to regulate and enhance their communication frequency and matters to raised align with the wants of your staff.

4. Advocates

Subsequent is Advocates. Nobody needs to be on their very own island with expertise, however I do know typically it might probably really feel that approach for our purchasers. How will you interact a bigger group as spokespeople to drive utilization throughout many departments and areas?

We’re at all times right here to assist, however lots of our purchasers like having an worker group to generate nice concepts or share program updates with staff on the smaller group degree. Moreover, you need to use program leaderboards to search out management advocates to turn into your companions in selling your platform from inside. 

5. Analytics

Lastly, Analytics. You possibly can take a look at which teams are sending probably the most recognition and the place it’ll determine the place to have a good time success and the place to supply reminders. 

recognition flow chart gif

One other metric is frequency of eCards despatched. One widespread rising ache that may influence utilization is staff that begin with sending birthday playing cards probably the most. Whereas it’s nice to have a good time, this would possibly imply that you have to put in some work to advertise and showcase your organization values so recognition occurs greater than every year. 

I hope the 5 As will enable you determine on strengths and weaknesses on your program so you may get the total worth out of your HR Know-how. Should you’re excited about studying extra about how we can assist, get in contact with us and a member of our staff will stroll you thru our options.

Talk to an Engagement Consultant »



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